The weather gets colder, people began to busy dry-clean clothes in the cupboard, for keep out the cold, but people will send clothes to the dry cleaner must be agreed upon in the well, prevent disputes, recently, the city has a laundry breached the contract, citizens will fit, beautiful color wash down jacket, and stalling deliberately refused to compensate.In desperation, Mrs Cheung complaints to the market regulator, through law enforcement investigation processing, the owner finally compensate for the losses.
White down jacket is washed into blue gray
On October 13, Mrs. Zhang to zhifu market supervision and administration of complaints and demand compensation from the laundry laundry charge 20 times.Originally, two years ago, ms zhang spend 1038 yuan, bought a white E - LAND down jacket, in the other a laundry dry cleaning, four times before washing have burnish, simple sense such as new, didn't expect this year in the dry-cleaning business, a big problem.
This year on March 9th, ms zhang to laundry dry cleaning, the clerk for scrutiny, issued a document, is 30 yuan.In the column of "color" only write "white" the word.Unexpectedly, troubles come.On April 7, 17, ms zhang to get, found down jacket fabrics, into a pale blue.At noon the next day, she take color pictures of wearing a down jacket, former days to the store question -- this down jacket, not be dry-cleaned, but water stain.
When the manager admitted that down jacket that has washed, but did not contact with other clothes, dye, will think of some way to help restore color.
The dry cleaner's promise to pay but not touch
On April 20, ms zhang came to the store again, because she felt "has been the hotel" color of the surface of the down jacket, there is still a different color, claims a same style, same color or the equivalent of cash.Manager agrees, and such letter home, but they did not have news.
In the face of the hotel has been no reply, on October 11, ms zhang to the store again and found a beautiful down jacket, after the hotel several times treatment has less, down jacket overall deformation, blank, zipper more than eardrop gold plated scuffed, marked, and right sleeve bottom out two eye of a needle, collar and bottom surface act the role of Mr Brown has also becomes shallow.
Ms zhang said, down jacket after the hotel the treatment, although no before so blue ash, but has primary colors, without burnish.After each other start promised compensation, delay half a year, not only break your word, also the lai her eyes have a problem, to recover, according to white, became like this now.This attitude in the face of the businessman, Mrs Cheung complaints to the zhifu market regulatory authority.
Turned out to be a down jacket for a long time to change color
After v, the market regulator execute the law personnel with ms zhang, immediately went to dry cleaners.Into the dry cleaners, law enforcement officers found the store join Shanghai laundering equipment company, door head plaque printed text, only the company's registered trademark, without a business license for the name of the font size;Store one for blue on the VAT oil derivative solvent, YinChang by a tag name, net weight, storage, batch number, such as text, is full of English, also do not conform to the rules.
The dry cleaner admit, down jacket not dry cleaning, but the water to wash.In fact, the law enforcement inspection found when the hotel business license, the store's business scope is approved clothing dry cleaning, hotel washed with water instead of dry cleaning has legal limits.
When the clerk receiving, not check inside and outside.Manager when catharsis, found the seam on the lining, printed with four words "do not dry clean", self-assertion, use water to wash.The hotel water wash down jacket, store the day all of a sudden power failure, down jacket and long in the detergent in the washer, cause down coat color.
Dry cleaners to pay cash 300 yuan
Final investigation showed that the laundry service is a kind of format contract.According to "consumer rights and interests protection law", "laundry and dyeing industry management method", the hotel should be in a prominent position, indicate the number of down jacket, process, quality, such as attention, particularly likely to cause the dispute of "dry cleaning" or "wash" 2 words, must truthfully writing, on the spot.Now that fails to perform the corresponding program, evidence, and cannot provide relief should be compensation.
According to relevant laws and regulations, 16 October afternoon, by law enforcement personnel settlement, Ms. Zhang to make concessions, the hotel compensation of 300 yuan in cash.Aiming at the existence of the store in other irregularities, execute the law personnel demand rectification.
Zhifu market administration law enforcement officers told reporters that the hotel is to hide the truth, irregularities, overruns, use signs, mislead customers behavior.Especially the door head plaque on the printed text, according to the individual business name registration management approach ", should be consistent with the name of the license number, can't deceive or mislead the public.Even if be authorized the use of Shanghai headquarters company registered trademark, must also embodies "join" meaning at the same time.
To the dry cleaners laundry how to avoid the dispute
A careful inspection.Around the clothing material quality, surface dirty net, the degree of old and new, bag items, with logo, store mainly with customers comprehensive check and confirm each other.The second is that on the spot.About the old and new, fabrics, performance, stain, process and other such matters are to be on the spot.Three is properly protected.To high-grade or expensive clothes, should maintain clean, agreed value of the forehead, cleaning fee (5% - 5% of value of clothing) and service content.Four is truthfully record.If the customer agrees to washing, the hotel will open washing service form, the fact and agreed by writing the above, taking pictures, computer backup.
To remind the general public, if there are any infringement issues, can call 12315 complaints, is verified, will be dealt with according to law.